frequently asked questions
How much do I feed my dog?
For clients who buy the standard packs of food, this is a generic guideline that will help you get started. Feed 3% of their body weight for maintenance. So say your adult dog weighs 7kg, that will be about 210g of food a day to keep his weight constant. If your dog is underweight, you may want to increase to 4% of his body weight.
Remember that a dog”s caloric requirements ultimately depend on his age, activity level and spayed/ non-spayed status. You have to monitor him more closely to ensure he is being adequately fed.
When is my delivery?
We strive to deliver your order within 3 working days of placing the order. You will receive a notification from us informing you of the delivery date and time as we want to make sure you get your delivery at the earliest time possible. We are happy to accommodate rescheduling but we request clients to communicate their needs ahead of time! This is to ensure that our bandwidth is given to serve the next client.
For subscription orders, we will work with you on a convenient schedule for the bi-weekly delivery so you don’t run out of food!
What is the minimum delivery?
Free delivery for all orders above $80. For orders below, we charge a delivery fee of $10.
How do I prepare the food?
Simply thaw overnight in chiller and serve to your dog! All our food have been gently cooked and blast frozen. However, some dogs may prefer warm food or have a sensitive stomach – in which case, we recommend heating up the food lightly (e.g. steaming).
Is your food freshly produced?
Yes, we produce fresh batches of food every day in our AVA-licensed facility for the manufacturing of food. We follow strict standards to ensure full traceability and transparency in our products so clients know the food they receive. Please see our packaging for more details.
My dog is picky, what do I do?
You’re not alone! We have had many owners of fussy dogs come to us and the good news is that our food has so far been well-received by the divas! In case your diva tops our charts, please write to us or whatsapp us so we can help identify the issue better.
Refunds and Exchanges
Sorry strictly no refunds and exchanges if the food has been delivered. We do this to ensure that clients are assured they are always getting food from a fresh batch of production. If you are encountering difficulties with the order, we want to hear from you so please reach out!
If the food has not been delivered and you change your mind, that’s fine too – just write to us or whatsapp us and we can make refund or exchange arrangements for you.
About The Canine Diet
The Canine Diet is a science-driven food company, focusing on the research, development and manufacture of canine dietary products and solutions.
Our solutions are supported by research and actual results, and are designed to improve the canine’s quality of nutrition and life.
We commit to greater accessibility to our products and knowledge, so all animals can benefit, regardless of background.
All our products are manufactured in an AVA-licensed facility.